Just sharing my reply written sometime back - to one of valued customer’s view in appreciation of her experience @ our
earnest endeavor “TAAZA THINDI” – to express our gratifying acknowledgement just
out of sheer love and affection
Great pains were taken to establish a South Indian self-service Eatery,
Only one of its kind in the service of South
Bengaluru populace, is much acclaimed
Arduous path is not just often trudged by
most while venturing out.
Just to earn few bucks serving those
goodies at the end of the day shall not suffice,
But our highest satisfactory levels are
achieved by spotless service
A customer is the most important priority in our premises.
Customer
is not dependent on us, we are dependent on customer.
Customer
is not an interruption in our work, but is the purpose of it.
Customer
is not an outsider of our business, but a part of it.
We
are not doing him any favor by serving him.
Customer
does a favor by giving us the opportunity to do so in service.
Camouflaging whole activity shall not
reflect anything,
but an everlasting awareness created about
fair food safety practices
does lot of wonders at large in terms of
learning, training & unlearning.
Enormous self-empowerment, self-employment,
employment and skills created
@ work are also few factors that go far
beyond one’s imagination
as to how an eatery can be operated with
high professional standards in all fairness.
Every particle
in this universe has energy.
When the
particle or body is placed on a space time, it bends.
Particles do
not attract each other.
Similarly, no
actions can be transferred through a distance without direct medium.
Our
See-through kitchen indicates how fresh the preparations are!
We @ Taaza
Thindi have seen attraction between particles is only apparent and relative
to customer
When we try to be idealistic, dream of perfection in us
and other people blooms
We might have the idealistic goal for wellness of
society
Being idealistic, also describes
someone whose plans are possibly unrealistic,
But we’ve been trying to be
realistic to the core by fair practices
It is impossible to state with any practical exactitude what the
customer is.
Several common denominators found when we consider customer in terms of
what he is not.
These things are fundamental to intelligent customer relationship and
it may be added,
Most of them apply pretty well to the vast majority of prospects as
well.
The customer is not a rank outsider to our business — he is a part of it.
The customer is not a statistic —
He comes as a package of flesh-and-blood human being, completely
equipped with biases, Prejudices, Emotions, Pulse, Blood Chemistry and possibly
a deficiency of certain vitamins !
The customer is not someone to argue with or to match wits against !
He is a person who brings us his wants.
If we have sufficient imagination, we will endeavor to handle them
profitably
to him and to ourselves.”
Every contact we have with a customer influences whether
or not will he revert.
We will have to be great shape every time or we lose
them
Blessed are those who visit us
Feel good about how divinely
business is run
That makes them revisit us
again
Like visits to idyllic shrines
with devotion bring tranquility
Genuine
choicest words of customer bring in lot of fervor to work more assiduously.
It
can’t get better either while our earnest efforts shall go on relentlessly
towards excellence.
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